Jackie Blum

To create a digital, self-paced, interactive learning experience for new hires. 

Designer, Developer, Subject Matter Expert

Articulate Storyline 360, Microsoft Powerpoint

Sherwood’s Restaurant is a local, family-friendly favorite for comfort foods like wings, burgers, and ribs. It is a fast-paced, busy environment with a small, but dedicated staff that has been with the company for a long time. 

The restaurant recently opened an outdoor dining area called “The Beer Garden,” and is now in need of new servers, bartenders, and hosts to add to the hospitality team and keep up with the growth of the business. 

Onboarding is necessary to provide new employees with the knowledge, training, and support they need to become productive members of the team. It will allow the restaurant to make a positive, lasting impression on a new hire and engage them in the company’s mission from the start. Without proper onboarding, employee retention suffers. This is a problem because employee turnover is expensive.

Onboarding is also essential so that the new hires can transition into their new roles quickly. 

A self-paced, self-accessed online course about the restaurant’s protocols, brand awareness, and company goals is necessary because new hires are not yet acclimated and engaged with the company culture and mission directly after their hiring. 

1. The New Hire Host

· Young, energetic, and eager to learn. This is her first job in the restaurant industry. Hard-working and asks a lot of questions, but nervous to jump right into taking shifts and being on her own. Needs intensive training in all areas.

2. The Burgeoning Bartender

· Vivacious and charismatic bartender with a following. Can pour a great drink and has excellent rapport with the customers, but not a lot of experience taking food orders or serving dinner. Needs moderate training to develop new skills.

3. The Seasoned Server

· This may be her first day on the job, but she knows her way around a kitchen. Has worked in different restaurants over the course of many years and is ready to get going in her own shifts. Needs minimal training on brand specifics. 

This course will address the need by teaching learners about these major themes: 

1. Housekeeping items (Dress code, time off policy, pay and benefits)

2. Tour of the Facility (Bar/Dining/Outdoor Areas, Table Numbers, Kitchen Flow)

3. Learning the Menu 

4. Taking an Order (Engaging with customers, menu recommendations, upselling, pairings)

5. Writing out tickets for the kitchen

6. Getting Drinks 

7. Expediting and Serving Food

8. Ringing Up and Delivering Customer Checks 

9. Sidework and End of Shift Duties

The goal is to transform the existing offering, i.e., the current content, into a self-paced, online “pre-boarding” course.